Terms and Conditions
1. Introduction
These Terms and Conditions govern the sale and supply of products and services by Premier Decking and Gazebos ("we", "us", "our") to you, the customer ("you", "your"). By placing an order with us, you agree to be bound by these terms. Please read them carefully before purchasing our products or services. If you have any questions, feel free to contact us.
2. Products and Services
We offer a range of products including timber decking, composite decking, gazebos, pergolas, log cabins, and decking additions, along with professional installation services. We strive to provide accurate descriptions of our products, but please note that product specifications may change without prior notice due to supplier updates or improvements.
3. Ordering and Payment
All orders are subject to acceptance and availability. When you place an order with us, you will receive an order confirmation email. This email confirms that we have received your order, but does not guarantee that the product is in stock or that we will proceed with processing the order. Payment must be made in full before products are dispatched or installation services are carried out. We accept major credit cards, debit cards, and bank transfers.
4. Delivery and Installation
We provide delivery within Lichfield, Tamworth, and surrounding areas. Delivery costs are calculated based on your location and the size of the order. For installation services, we aim to schedule installation on a convenient date for you once your product has been delivered. All products must be inspected for damage upon delivery, and any damage must be reported within 14 days of receipt.
5. Returns and Refunds
We accept returns within 30 days of delivery for most products, provided the items are unused, unopened, and in original packaging. For bespoke or custom-made products, returns are not accepted unless the item is faulty or damaged. If your product arrives damaged or is faulty, please notify us within 14 days for a replacement or full refund. Customers are responsible for the cost of return shipping unless the product is damaged or faulty.
6. Warranty
Selected products come with a 2-year warranty covering manufacturing defects. This warranty does not cover damage resulting from misuse, neglect, or normal wear and tear. If your product becomes faulty during the warranty period, please contact us for a resolution, which may include a repair, replacement, or refund at our discretion.
7. Limitation of Liability
We are committed to providing high-quality products and services, but our liability is limited to the cost of the product or service provided. We are not responsible for any indirect or consequential loss arising from the use of our products.
8. Privacy Policy
Your privacy is important to us. We collect and process your personal data only for the purpose of fulfilling your order and providing the best service possible. For more information on how we handle your data, please refer to our Privacy Policy.
9. Governing Law
These terms and conditions are governed by the laws of England and Wales, and any disputes arising from these terms will be subject to the jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be displayed at the top of the page.
By placing an order with Premier Decking and Gazebos, you confirm that you have read and agree to these Terms and Conditions. If you have any questions or need further clarification, please do not hesitate to contact us.